@inproceedings{ScholtaHDB2020WalkingAMile,
  author = {Hendrik Scholta and Sebastian Halsbenning and Bettina Distel and Jörg Becker},
  title = {Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective},
  booktitle = {Electronic Government: 19$^{th}$ IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 --- September 2, 2020, Proceedings},
  pages = {164--178},
  series = {Lecture Notes in Computer Science (LNCS)},
  volume = {12219},
  editor = {Pereira Viale and Janssen Gabriela; and Lee Marijn; and Lindgren Habin; and Rodríguez Bolívar Ida; and Pedro; Scholl Manuel and Jochen; Zuiderwijk Hans and  Anneke},
  year = {2020},
  publisher = {Springer},
  address = {Cham},
  doi = {10.1007/978-3-030-57599-1_13},
  url = {https://link.springer.com/chapter/10.1007/978-3-030-57599-1_13},
  note = {Publication status: Published}
}

@inproceedings{HalsbenningSN2020TheDataDoesnT,
  author = {Sebastian Halsbenning and Hendrik Scholta and Marco Niemann},
  title = {The Data Doesn't Lie—An Approach for Form Usability Evaluation Based on Data Quality},
  booktitle = {Proceedings of the 28$^{th}$ European Conference on Information Systems (ECIS 2020)},
  year = {2020},
  address = {Marrakech, Morocco},
  url = {https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1027&context=ecis2020_rip},
  note = {Publication status: Published}
}

@inproceedings{BeckerNH2020PlayingGovernment,
  author = {Jörg Becker and Marco Niemann and Sebastian Halsbenning},
  title = {(Playing) Government beyond Pen and Paper: Conceptualization, Implementation, and Outlook},
  booktitle = {Proceedings of the 15. Internationale Tagung Wirtschaftsinformatik (WI 2020)},
  year = {2020},
  address = {Potsdam, Deutschland},
  doi = {10.30844/wi_2020_d10-becker},
  url = {https://library.gito.de/open-access-pdf/D10_Playing_Government_beyond_Pen_and_Paper.pdf},
  note = {Publication status: Published}
}

@article{ScholtaBRBK2020Standardization,
  author = {Hendrik Scholta and Dian Balta and Michael Räckers and Jörg Becker and Helmut Krcmar},
  title = {Standardization of Forms in Governments: A Meta-Model for a Reference Form Modeling Language},
  journal = {Business and Information Systems Engineering (BISE)},
  year = {2020},
  volume = {62},
  number = {6},
  pages = {535--560},
  doi = {10.1007/s12599-019-00623-1},
  url = {https://link.springer.com/article/10.1007%2Fs12599-019-00623-1},
  note = {Publication status: Published}
}

@article{ScholtaNDRB2019SemiAutomatic,
  author = {Hendrik Scholta and Marco Niemann and Patrick Delfmann and Michael Räckers and Jörg Becker},
  title = {Semi-automatic inductive construction of reference process models that represent best practices in public administrations: A method},
  journal = {Information Systems},
  year = {2019},
  volume = {84},
  number = {September 2019},
  pages = {63--87},
  doi = {10.1016/j.is.2019.03.001},
  url = {https://www.sciencedirect.com/science/article/abs/pii/S0306437918300838},
  note = {Publication status: Published}
}

@article{ScholtaMKB2019FromOneStop,
  author = {Hendrik Scholta and Willem Mertens and Marek Kowalkiewicz and Jörg Becker},
  title = {From one-stop shop to no-stop shop: An e-government stage model},
  journal = {Government Information Quarterly (GIQ)},
  year = {2019},
  volume = {36},
  number = {1},
  pages = {11--26},
  doi = {10.1016/j.giq.2018.11.010},
  url = {https://www.sciencedirect.com/science/article/pii/S0740624X17304239},
  note = {Publication status: Published}
}

@inproceedings{ScholtaNHRB2019FastAndFederalPolicies,
  author = {Hendrik Scholta and Marco Niemann and Sebastian Halsbenning and Michael Räckers and Jörg Becker},
  title = {Fast and Federal—Policies for Next-Generation Federalism in Germany},
  booktitle = {Proceedings of the 52$^{nd}$ Hawaii International Conference on System Sciences (HICSS 2019)},
  pages = {3273--3282},
  year = {2019},
  address = {Wailea, Hawaii},
  url = {https://scholarspace.manoa.hawaii.edu/handle/10125/59763},
  note = {Publication status: Published}
}

@inproceedings{HalsbenningN2019TheEuropean,
  author = {Sebastian Halsbenning and Marco Niemann},
  title = {The European Procurement Dilemma—First Steps to Introduce Data-Driven Policy-Making in Public Procurement},
  booktitle = {Proceedings of the 21$^{st}$ IEEE Conference on Business Informatics (CBI 2019)},
  pages = {303--311},
  editor = {Jörg
Novikov Becker and  Dmitriy},
  year = {2019},
  address = {Moscow, Russia},
  isbn = {978-1-7281-0650-2},
  doi = {10.1109/CBI.2019.00041},
  note = {Publication status: Published}
}

@inproceedings{DistelL2019WhoAreTheUsers,
  author = {B Distel and I Lindgren},
  title = {Who Are the Users of Digital Public Services? A Critical reflection on Differences in the Treatment of Citizens as 'Users' in e-government Research},
  booktitle = {Electronic Participation},
  pages = {117--129},
  series = {LNCS},
  volume = {11686},
  editor = {P Panagiotopoulos and N Edelmann and O Glassey and G Misuraca and P Parycek and T Lampoltshammer and B Re},
  year = {2019},
  publisher = {Springer},
  address = {Cham},
  isbn = {978-3-030-27396-5},
  doi = {10.1007/978-3-030-27397-2},
  note = {Publication status: Published}
}

@inproceedings{DistelOB2019EGovernment,
  author = {B Distel and N Ogonek and J Becker},
  title = {eGovernment competences revisited --- A literature review on necessary competences in a digitalized public sector},
  booktitle = {Proceedings of the Wirtschaftsinformatik},
  pages = {286--300},
  year = {2019},
  address = {Siegen},
  note = {Publication status: Published}
}

@inproceedings{OgonekDB2019LetSPlay,
  author = {N Ogonek and B Distel and J Becker},
  title = {Let's Play ... eGovernment! A Simulation Game for Competence Development among Public Administration Students},
  booktitle = {Proceedings of the 52$^{nd}$ Annual Hawaii International Conference on System Sciences},
  pages = {3087--3096},
  editor = {Tung X. Bui},
  year = {2019},
  publisher = {Selbstverlag --- Eigenverlag},
  address = {Honolulu},
  isbn = {978-0-9981331-2-6},
  url = {http://hdl.handle.net/10125/59745},
  note = {Publication status: Published}
}

@inproceedings{OgonekRB2019HowToMaster,
  author = {N Ogonek and M Räckers and J Becker},
  title = {How to Master the “E”: Tools for Competence Identification, Provision and Preservation in a Digitalized Public Sector},
  booktitle = {Proceedings of the 12$^{th}$ International Conference on Theory and Practice of Electronic Governance},
  pages = {56--64},
  editor = {Dhaou S Ben and L Carter and M Gregory},
  year = {2019},
  publisher = {ACM},
  address = {New York},
  isbn = {978-1-4503-6644-1},
  note = {Publication status: Published}
}

@inproceedings{ScholtaL2019TheLongAnd,
  author = {Hendrik Scholta and Ida Lindgren},
  title = {The Long and Winding Road of Digital Public Services—One Next Step: Proactivity},
  booktitle = {Proceedings of the 40$^{th}$ International Conference on Information Systems (ICIS 2019)},
  year = {2019},
  address = {Munich},
  url = {https://aisel.aisnet.org/icis2019/digital_government/digital_government/7/},
  note = {Publication status: Published}
}

@book{BeckerNH2019Contribution,
  author = {Jörg Becker and Marco Niemann and Sebastian Halsbenning},
  title = {Contribution to growth. European Public Procurement. Delivering economic benefits for citizens and businesses},
  year = {2019},
  publisher = {unbekannt --- n.a. --- unknown},
  address = {Brüssel, Belgien},
  isbn = {978-92-846-4572-5},
  doi = {10.2861/862199},
  url = {http://www.europarl.europa.eu/RegData/etudes/STUD/2018/631048/IPOL_STU(2018)631048_EN.pdf},
  note = {Publication status: Published}
}

@book{RaeckersHRRS2019Digitalisierung,
  editor = {Michael Räckers and Sebastian Halsbenning and Detlef Rätz and David Richter and Erich Schweighofer},
  title = {Digitalisierung von Staat und Verwaltung},
  series = {Lecture Notes in Informatics},
  volume = {291},
  year = {2019},
  publisher = {Köllen},
  address = {Bonn},
  isbn = {978-3-88579-685-5},
  issn = {1617-5468},
  url = {https://dl.gi.de/handle/20.500.12116/20512/},
  note = {Publication status: Published}
}

@incollection{HalsbenningNRS2019ProzesseUnd,
  author = {Sebastian Halsbenning and Marco Niemann and Michael Räckers and Hendrik Scholta},
  title = {Prozesse und Prozessmanagement in der öffentlichen Verwaltung},
  booktitle = {Handbuch E-Government: Technikinduzierte Verwaltungsentwicklung},
  pages = {245--265},
  editor = {Jürgen Stember and Wolfgang Eixelsberger and Alessia Neuroni and Andreas Spichiger and Franz-Reinhard Habbel and Manfred Wundara},
  year = {2019},
  publisher = {Springer Gabler},
  address = {Wiesbaden},
  isbn = {978-3-658-21401-2},
  doi = {10.1007/978-3-658-21596-5_24-2},
  note = {Publication status: Published}
}

@article{Distel2018BringingLight,
  author = {B Distel},
  title = {Bringing Light into the Shadows. A Qualitative Interview Study on Citizens' Non-Adoption of E-Government},
  journal = {Electronic Journal of E-Government},
  year = {2018},
  volume = {16},
  number = {2},
  pages = {98--105},
  note = {Publication status: Published}
}

@article{HofmannO2018DifferentBut,
  author = {S Hofmann and N Ogonek},
  title = {Different But Still The Same? How Public And Private Sector Organisations Deal with New Digital Competences},
  journal = {The Electronic Journal of e-Government (EJEG) (EJEG)},
  year = {2018},
  volume = {16},
  number = {2},
  pages = {127--135},
  note = {Publication status: Published}
}

@article{OgonekH2018Governments,
  author = {Nadine Ogonek and Sara Hofmann},
  title = {Governments' Need for Digitization Skills: Understanding and Shaping Vocational Training in the Public Sector},
  journal = {International Journal of Public Administration in the Digital Age},
  year = {2018},
  volume = {5},
  number = {4},
  pages = {61--75},
  doi = {10.4018/IJPADA.2018100105},
  note = {Publication status: Published}
}

@inproceedings{DistelB2018ALongAndWinding,
  author = {B Distel and J Becker},
  title = {A Long and Winding Road? Analyzing E-Government Website Maturity in Germany},
  booktitle = {Tagungsband Multikonferenz Wirtschaftsinformatik 2018},
  pages = {621--632},
  editor = {P Drews and B Funk and P Niemeyer and L Xie},
  year = {2018},
  address = {Lüneburg},
  note = {Publication status: Published}
}

@inproceedings{KregelO2018DigitalLean,
  author = {Ingo Kregel and Nadine Ogonek},
  title = {Digital Lean Competencies: Requirements for Public Administration},
  booktitle = {Proceedings of the 7$^{th}$ International Conference on Lean Six Sigma},
  pages = {94--106},
  editor = {J Antony and Laux C and},
  year = {2018},
  address = {Dubai, UAE},
  note = {Publication status: Published}
}

@inproceedings{OgonekB2018CanWeLearn,
  author = {Nadine Ogonek and Jörg Becker},
  title = {Can we Learn from Down Under How to Rise Up in E-Government? A Comparative Analysis of the Public Sector Competences in the German and Australian Higher Education Systems},
  booktitle = {Proceedings of the 51$^{st}$ Hawaii International Conference on System Sciences},
  pages = {2256--2265},
  year = {2018},
  address = {Big Island, Hawaii},
  isbn = {978-0-9981331-1-9},
  doi = {10.24251/HICSS.2018.283},
  url = {http://hdl.handle.net/10125/50171},
  note = {Publication status: Published}
}

@phdthesis{Distel2018Explaining,
  author = {Bettina Distel},
  title = {Explaining Citizens' Non-Adoption and Adoption of E-Government in Germany},
  school = {Westfälische Wilhelms-Universität Münster},
  year = {2018},
  note = {Publication status: Published}
}

@phdthesis{Scholta2018Standardization,
  author = {Hendrik Scholta},
  title = {Standardization of Government Forms through Reference Modeling: A Method},
  school = {Universität Münster},
  year = {2018},
  note = {Publication status: Published}
}

@inproceedings{ScholtaMRK2017FromOneStopShop,
  author = {H Scholta and W Mertens and A Reeve and M Kowalkiewicz},
  title = {From One-Stop-Shop to No-Stop-Shop: An E-Government Stage Model},
  booktitle = {Proceedings of the 25$^{th}$ European Conference on Information Systems (ECIS 2017)},
  pages = {918--934},
  year = {2017},
  address = {Guimarães},
  url = {http://aisel.aisnet.org/ecis2017_rp/60/},
  note = {Publication status: Published}
}

@inproceedings{Scholta2017TheSameBut,
  author = {H Scholta},
  title = {The Same but Still Different: Forms in E-Government},
  booktitle = {Proceedings of the 50$^{th}$ Hawaii International Conference on System Sciences (HICSS 2017)},
  pages = {2559--2568},
  year = {2017},
  address = {Waikoloa Village, Hawaii},
  url = {http://hdl.handle.net/10125/41465},
  note = {Publication status: Published}
}

@inproceedings{Ogonek2017TheTaleOfEGovernment,
  author = {Nadine Ogonek},
  title = {The Tale of e-Government: A Review of the Stories that Have Been Told So Far and What is Yet to Come},
  booktitle = {Proceedings of the 50$^{th}$ Hawaii International Conference on System Sciences},
  pages = {2468--2477},
  year = {2017},
  address = {Big Island, Hawaii, USA},
  isbn = {978-0-9981331-0-2},
  doi = {10.24251/HICSS.2017.298},
  url = {http://hdl.handle.net/10125/41454},
  note = {Publication status: Published}
}

@inproceedings{OgonekRB2017Kompetenzen,
  author = {N Ogonek and M Räckers and J Becker},
  title = {Kompetenzen erkennen, dokumentieren und bewahren für ein bedarfsgerechtes Wissensmanagement im demografischen Wandel},
  booktitle = {Tagungsband der 9. Konferenz Professionelles Wissensmanagement (Professional Knowledge Management)},
  pages = {174--185},
  editor = {Y Sure-Vetter and S Zander and A Harth},
  year = {2017},
  address = {Karlsruhe},
  issn = {1613-0073},
  url = {http://ceur-ws.org/Vol-1821/W5_paper4.pdf},
  note = {Publication status: Published}
}

@inproceedings{HoehenbergerS2017WillGovernment,
  author = {S Höhenberger and H Scholta},
  title = {Will Government Forms Ever be Consistent? Detecting Violations in Form Structures by Utilizing Graph Theory},
  booktitle = {Proceedings of the 25$^{th}$ European Conference on Information Systems (ECIS 2017)},
  pages = {737--752},
  year = {2017},
  address = {Guimarães},
  url = {http://aisel.aisnet.org/ecis2017_rp/48/},
  note = {Publication status: Published}
}

@inproceedings{DistelB2017AllCitizens,
  author = {Bettina Distel and Jörg Becker},
  title = {All Citizens Are the Same, Aren’t They? --- Developing an E-government User Typology},
  booktitle = {Electronic Government. 16$^{th}$ IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings.},
  pages = {336--350},
  series = {Lecture Notes in Computer Science (LNCS)},
  volume = {10428},
  editor = {M Janssen and K Axelsson and O Glassey and B Klievink and R Krimmer and I Lindgren and P Parycek and H J Scholl and D Trutnev},
  year = {2017},
  publisher = {Springer},
  address = {Cham},
  isbn = {978-3-319-64676-3},
  issn = {0302-9743},
  doi = {10.1007/978-3-319-64677-0},
  url = {https://link.springer.com/book/10.1007/978-3-319-64677-0#toc},
  note = {Publication status: Published}
}

@inproceedings{ChasinS2015TakingPeerToPeer,
  author = {F Chasin and H Scholta},
  title = {Taking Peer-to-Peer Sharing and Collaborative Consumption onto the Next Level --- New Opportunities and Challenges for E-Government},
  booktitle = {Proceedings of the 23$^{rd}$ European Conference on Information Systems (ECIS 2015)},
  year = {2015},
  address = {Münster, Germany},
  url = {http://aisel.aisnet.org/ecis2015_cr/27/},
  note = {Publication status: Published}
}

@inproceedings{ScholtaBWBK2015Standardization,
  author = {H Scholta and D Balta and P Wolf and J Becker and H Krcmar},
  title = {Standardization of Service Descriptions, Process Models and Forms in Public Administrations: Results from a Survey in Germany},
  booktitle = {Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Research, PhD Papers, Posters and Workshops of IFIP EGOV and ePart 2015},
  pages = {245--252},
  series = {Innovation and the Public Sector},
  volume = {22},
  editor = {E Tambouris and H J Scholl and M Janssen and M A Wimmer and K Tarabanis and M Gascó and B Klievink and I Lindgren and M Milano and P Panagiotopoulos and T A Pardo and P Parycek and Ø Sæbø},
  year = {2015},
  publisher = {IOS Press},
  address = {Amsterdam},
  doi = {10.3233/978-1-61499-570-8-245},
  url = {http://ebooks.iospress.nl/volumearticle/40828},
  note = {Publication status: Published}
}

@article{NiehavesP2014InternetAdoption,
  author = {Björn Niehaves and Ralf Plattfaut},
  title = {Internet adoption by the elderly: employing IS technology acceptance theories for understanding the age-related digital divide},
  journal = {European Journal of Information Systems (EJIS)},
  year = {2014},
  volume = {23},
  number = {6},
  pages = {708--726},
  doi = {10.1057/ejis.2013.19},
  note = {Publication status: Published}
}

@inproceedings{AhrendWRDJ2014FederalInformation,
  author = {N Ahrend and P Wolf and M Räckers and A Dentschev and M Jurisch},
  title = {Federal Information Management --- Context and Effects},
  booktitle = {Proceedings of the 44. Jahrestagung der Gesellschaft für Informatik},
  year = {2014},
  address = {Stuttgart},
  note = {Publication status: Published}
}

@inproceedings{FolmerHMRB2014AMethodFor,
  author = {E Folmer and M Heddier and M Matzner and M Räckers and J Becker},
  title = {A Method for Managing IT-Based Boundary Objects: Design and Application in the Public Sector},
  booktitle = {Proceedings of the European Conference on Information Systems (ECIS 2014)},
  year = {2014},
  address = {Tel Aviv, Israel},
  isbn = {978-0-9915567-0-0},
  url = {http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1024&context=ecis2014},
  note = {Publication status: Published}
}

@inproceedings{Hofmann2014JustBecause,
  author = {S Hofmann},
  title = {Just because we can --- Governments' rationale for using social media},
  booktitle = {Proceedings of the European Conference on Information Systems (ECIS)},
  year = {2014},
  address = {Tel Aviv, Israel},
  url = {http://aisel.aisnet.org/ecis2014/proceedings/track23/11},
  note = {Publication status: Published}
}

@inproceedings{LangH2014IsFacebook,
  author = {M Lang and S Hofmann},
  title = {Is Facebook Ready for Open Government? A Quantitative Analysis amongst its Users},
  booktitle = {Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI)},
  year = {2014},
  address = {Paderborn, Deutschland},
  note = {Publication status: Published}
}

@book{BeckerHHJKNRRSSSTWZ2014AnalyseDes,
  author = {Jörg Becker and Marcel Heddier and Sara Hofmann and Marlen Jurisch and Helmut Krcmar and Björn Niehaves and Michael Räckers and Hans Peter Rauer and John Schilling and Hendrik Scholta and Claudius Seidel and Basanta Thapa and Petra Wolf and Robert Zepic},
  title = {Analyse des Potenzials des E-Government-Gesetzes. Studie im Auftrag des Bundesministeriums des Innern},
  year = {2014},
  publisher = {NEGZ},
  address = {Berlin},
  url = {http://negz.org/sites/default/files/NEGZ_Potenzialanalyse_EGovG-Gesamtdokument_final-20141216.pdf},
  note = {Publication status: Published}
}

@article{HofmannBRB2013WhatMakesLocal,
  author = {Sara Hofmann and Daniel Beverungen and Michael Räckers and Jörg Becker},
  title = {What Makes Local Governments' Online Communications Successful? Insights from a Multi-Method Analysis of Facebook},
  journal = {Government Information Quarterly},
  year = {2013},
  volume = {30},
  number = {4},
  pages = {387--396},
  doi = {10.1016/j.giq.2013.05.013},
  note = {Publication status: Published}
}

@article{NiehavesPB2013BusinessProcess,
  author = {Björn Niehaves and Ralf Plattfaut and Jörg Becker},
  title = {Business Process Management Capabilities in Local Governments: A Multi-Method Study},
  journal = {Government Information Quarterly},
  year = {2013},
  volume = {30},
  number = {3},
  pages = {217--225},
  doi = {10.1016/j.giq.2013.03.002},
  note = {Publication status: Published}
}

@article{PlattfautHKBRNB2013Verwaltungsdienstleistungen,
  author = {Ralf Plattfaut and Sara Hofmann and Thomas Kohlborn and Daniel Beverungen and Michael Räckers and Björn Niehaves and Jörg Becker},
  title = {Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?},
  journal = {eGovernment Review},
  year = {2013},
  volume = {11},
  pages = {14--15},
  url = {http://www.egovernment-review.org/aeltere-ausgaben.html},
  note = {Publication status: Published}
}

@article{RaeckersHB2013TheInfluence,
  author = {Michael Räckers and Sara Hofmann and Jörg Becker},
  title = {The Influence of Social Context and Targeted Communication on e-Government Service Adoption},
  journal = {Lecture Notes in Computer Science (LNCS)},
  year = {2013},
  volume = {8074},
  pages = {298--309},
  note = {Publication status: Published}
}

@inproceedings{DillonDBKHR2013LocalEGovernment,
  author = {S Dillon and E Deakins and D Beverungen and T Kohlborn and S Hofmann and M Räckers},
  title = {Local e-Government Transformation --- An International Comparison},
  booktitle = {WEBIST},
  pages = {361--367},
  year = {2013},
  address = {Aachen, Germany},
  note = {Publication status: Published}
}

@inproceedings{HofmannRBB2013OldBlunders,
  author = {Sara Hofmann and Michael Räckers and Daniel Beverungen and Jörg Becker},
  title = {Old Blunders in New Media? How Local Governments Communicate with Citizens in Online Social Networks},
  booktitle = {Proceedings of the 46$^{th}$ Hawaii International Conference on System Sciences (HICSS-46)},
  year = {2013},
  address = {Maui, Hawaii},
  isbn = {978-1-4673-5933-7},
  note = {Publication status: Published}
}

@inproceedings{MalsbenderHB2013AligningCapabilities,
  author = {A Malsbender and S Hofmann and J Becker},
  title = {Aligning Capabilities and Social Media Affordances for Open Innovation in Governments},
  booktitle = {Proceedings of the 24$^{th}$ Australasian Conference on Information Systems (ACIS)},
  year = {2013},
  address = {Melbourne, Australien},
  note = {Publication status: Published}
}

@inproceedings{NiehavesKO2013ITConsumerization,
  author = {B Niehaves and S Köffer and K Ortbach},
  title = {IT consumerization under more difficult conditions --- Insights from German local governments},
  booktitle = {Proceedings of the Annual International Conference on Digital Government Research (dg.o 2013)},
  year = {2013},
  address = {Quebec City, Canada},
  note = {Publication status: Published}
}

@inproceedings{OrtbachKMN2013HowITConsumerization,
  author = {K Ortbach and S Köffer and P Müller and B Niehaves},
  title = {How IT Consumerization Affects the Stress Level at Work --- A Public Sector Case Study},
  booktitle = {Proceedings of the Pacific Asia Conference on Information Systems (PACIS)},
  year = {2013},
  address = {Jeju Island, Korea},
  note = {Publication status: Published}
}

@inproceedings{PlattfautKHBNRB2013Unravelling,
  author = {Ralf Plattfaut and Thomas Kohlborn and Sara Hofmann and Daniel Beverungen and Björn Niehaves and Michael Räckers and Jörg Becker},
  title = {Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia},
  booktitle = {Proceedings of the 46$^{th}$ Hawaii International Conference on System Sciences},
  pages = {1983--1991},
  year = {2013},
  address = {Maui, Hawaii, USA},
  doi = {10.1109/HICSS.2013.585},
  note = {Publication status: Published}
}

@inproceedings{SeidelTNP2013SelectiveCrowdsourcing,
  author = {CE Seidel and BE Thapa and Björn Niehaves and Ralf Plattfaut},
  title = {Selective crowdsourcing for open process innovation in the public sector --- are expert citizens really willing to participate?},
  booktitle = {Proceedings of the 7$^{th}$ International Conference on Theory and Practice of Electronic Governance},
  year = {2013},
  address = {Seoul},
  isbn = {978-1-4503-2456-4},
  doi = {10.1145/2591888.2591899},
  note = {Publication status: Published}
}

@incollection{NiehavesGP2013TheDigital,
  author = {Björn Niehaves and Elena Gorbacheva and Ralf Plattfaut},
  title = {The Digital Divide Vs. The E-Government Divide: Do Socio-Demographic Variables (Still) Impact E-Government Use Among Onliners},
  booktitle = {E-Government Success Factors and Measures: Theories, Concepts, and Methodologies},
  pages = {52--65},
  editor = {J. Ramón Gil-Garcia},
  year = {2013},
  publisher = {IGI Global},
  address = {USA},
  isbn = {978-1-4666-4059-7},
  doi = {10.4018/978-1-4666-4058-0},
  note = {Publication status: Published}
}

@article{BeckerHJKKRTW2012Prozessorientierte,
  author = {Jörg Becker and Sara Hofmann and Marlen Jurisch and Ralf Knackstedt and Helmut Krcmar and Michael Räckers and Irina Thome and Petra Wolf},
  title = {Prozessorientierte Verwaltung --- Status quo und Forschungslücken},
  journal = {Lecture Notes in Informatics (LNI)},
  year = {2012},
  volume = {P-197},
  number = {FTVI&FTRI 2012},
  pages = {61--72},
  note = {Publication status: Published}
}

@article{NiehavesPB2012BusinessProcess,
  author = {Björn Niehaves and Ralf Plattfaut and Jörg Becker},
  title = {Business Process Governance: A Comparative Study of Germany and Japan},
  journal = {Business Process Management Journal},
  year = {2012},
  volume = {18},
  number = {2},
  pages = {347--371},
  doi = {10.1108/14637151211225234},
  note = {Publication status: Published}
}

@article{Plattfaut2012Diskontinuierliche,
  author = {Ralf Plattfaut},
  title = {Diskontinuierliche Erwerbsbiografien und alternde Belegschaften als Herausforderung für das Management von Prozessen in der Verwaltung},
  journal = {Verwaltung & Management},
  year = {2012},
  volume = {18},
  number = {4},
  pages = {218--222},
  doi = {10.5771/0947-9856-2012-4-218},
  note = {Publication status: Published}
}

@inproceedings{BeckerBBR2012AnEmpirical,
  author = {Jörg Becker and Philipp Bergener and Dominic Breuker and Michael Räckers},
  title = {An Empirical Assessment of the Usefulness of Weakness Patterns in Business Process Redesign},
  booktitle = {20$^{th}$ European Conference on Information Systems (ECIS 2012)},
  pages = {Paper 203},
  year = {2012},
  address = {Barcelona, Spain},
  note = {Publication status: Published}
}

@inproceedings{HofmannH2012AdoptionOf,
  author = {Sara Hofmann and Lisa Heierhoff},
  title = {Adoption of Municipal e-Government Services --- A Communication Problem?},
  booktitle = {AMCIS 2012 Proceedings},
  year = {2012},
  address = {Seattle, WA},
  url = {http://aisel.aisnet.org/amcis2012/proceedings/EGovernment/7/},
  note = {Publication status: Published}
}

@inproceedings{HofmannJTKRWHLBK2012ForschungZur,
  author = {Sara Hofmann and Marlen Jurisch and Irina Thome and Ralf Knackstedt and Michael Räckers and Petra Wolf and Tobias Heide and Thomas Ley and Jörg Becker and Helmut Krcmar},
  title = {Forschung zur Prozessorientierten Verwaltung: Forschungsportalbasierte Status Quo-Analyse},
  booktitle = {Internationales Rechtsinformatik Symposium (IRIS)},
  pages = {177--184},
  editor = {E. F. Schweighofer and WH Kummer},
  year = {2012},
  address = {Salzburg, Österreich},
  isbn = {978-3-85403-288-5},
  note = {Publication status: Published}
}

@inproceedings{HofmannRB2012Identifying,
  author = {Sara Hofmann and Michael Räckers and Jörg Becker},
  title = {Identifying Factors of E-Government Acceptance --- A Literature Review},
  booktitle = {Proceedings of the International Conference on Information Systems (ICIS 2012)},
  year = {2012},
  address = {Orlando, Florida},
  note = {Publication status: Published}
}

@inproceedings{NiehavesGP2012SocialAspects,
  author = {Björn Niehaves and Elena Gorbacheva and Ralf Plattfaut},
  title = {Social Aspects in Technology Acceptance: Theory Integration and Development},
  booktitle = {Proceedings of the 45$^{th}$ Hawaii International Conference on System Sciences (HICSS-45)},
  pages = {3149--3158},
  year = {2012},
  address = {Maui, HI, USA},
  isbn = {978-0-7695-4525-7},
  doi = {10.1109/HICSS.2012.532},
  note = {Publication status: Published}
}

@inproceedings{NiehavesGP2012TheDigital,
  author = {Björn Niehaves and Elena Gorbacheva and Ralf Plattfaut},
  title = {The Digital Divide Vs. The E-Government Divide: Do Socio-Demographic Variables (Still) Impact E-Government Use Among Onliners?},
  booktitle = {Proceedings of the 20$^{th}$ European Conference on Information Systems (ECIS)},
  year = {2012},
  address = {Barcelona, Spain},
  note = {Publication status: Published}
}

@article{BeckerHR2011CoverageOf,
  author = {Jörg Becker and Sara Hofmann and Michael Räckers},
  title = {Coverage of eGovernment Security Issues in Mass Media},
  journal = {Lecture Notes in Computer Science (LNCS)},
  year = {2011},
  volume = {Electronic Government},
  number = {6846},
  pages = {296--307},
  doi = {10.1007/978-3-642-22878-0_25},
  note = {Publication status: Published}
}

@article{NiehavesP2011Demografischer,
  author = {Björn Niehaves and Ralf Plattfaut},
  title = {Demografischer Wandel: Forschungsprojekt untersucht E-Government in der alternden Gesellschaft},
  journal = {Kommune21},
  year = {2011},
  volume = {2011},
  number = {2},
  pages = {12--13},
  note = {Publication status: Published}
}

@inproceedings{BeckerBBR2011OnMeasures,
  author = {Jörg Becker and Philipp Bergener and Dominic Breuker and Michael Räckers},
  title = {On Measures of Behavioral Distance between Business Processes},
  booktitle = {10. Internationale Tagung Wirtschaftsinformatik (WI 2011)},
  pages = {665--674},
  year = {2011},
  address = {Zurich},
  note = {Publication status: Published}
}

@inproceedings{BeckerHR2011Akzeptanzfaktoren,
  author = {Jörg Becker and Sara Hofmann and Michael Räckers},
  title = {Akzeptanzfaktoren für E-Government-Anwendungen --- Ein Literaturüberblick},
  booktitle = {Proceedings of the Internationales Rechtsinformatik Symposion (IRIS)},
  pages = {241--244},
  year = {2011},
  address = {Salzburg, Österreich},
  note = {Publication status: Published}
}

@inproceedings{NiehavesP2011TheMATHOfInternet,
  author = {Björn Niehaves and Ralf Plattfaut},
  title = {The MATH of Internet Adoption: Comparing Different Age-Groups},
  booktitle = {Proceedings of the 10. Internationale Tagung Wirtschaftsinformatik (WI 2011)},
  year = {2011},
  address = {Zürich, CH},
  url = {http://aisel.aisnet.org/wi2011/23/},
  note = {Publication status: Published}
}

@book{BeckerHHJKKLRTW2011Forschungslandkarte,
  author = {Jörg Becker and Tobias Heide and Sara Hofmann and Marlen Jurisch and Ralf Knackstedt and Helmut Krcmar and Thomas Ley and Michael Räckers and Irina Thome and Petra Wolf},
  title = {Forschungslandkarte "Prozessorientierte Verwaltung". Studie im Auftrag des Bundesministeriums des Innern},
  year = {2011},
  publisher = {},
  address = {München/Münster},
  note = {Publication status: Published}
}

@misc{NiehavesPG2011SocialAspects,
  author = {Björn Niehaves and Ralf Plattfaut and Elena Gorbacheva},
  title = {Social Aspects in Technology Acceptance: Theory Integration and Development},
  year = {2011},
  note = {Publication status: Published}
}

@article{BeckerBR2010ActivityBased,
  author = {J Becker and P Bergener and M Räckers},
  title = {Activity-Based Costing in Public Administrations: A Business Process Modeling Approach},
  journal = {International Journal of E-Services and Mobile Applications (IJESMA) (IJESMA)},
  year = {2010},
  volume = {2},
  number = {4},
  pages = {1--10},
  doi = {10.4018/jesma.2010100101},
  note = {Publication status: Published}
}

@article{Niehaves2010IcebergAhead,
  author = {B Niehaves},
  title = {Iceberg ahead: On electronic government research and societal aging},
  journal = {Government Information Quarterly},
  year = {2010},
  volume = {28},
  number = {3},
  pages = {310--319},
  note = {Publication status: accepted / in press (not yet published)}
}

@article{Niehaves2010OpenProcess,
  author = {B Niehaves},
  title = {Open Process Innovation: The Impact of Personnel Resource Scarcity on the Involvement of Customers and Consultants in Public Sector BPM},
  journal = {Business Process Management Journal},
  year = {2010},
  number = {Accepted for Publication},
  note = {Publication status: Published}
}

@article{NiehavesPGV2010AnalysisOf,
  author = {Björn Niehaves and Ralf Plattfaut and Elena Gorbacheva and Peter Henning Vages},
  title = {Analysis of E-Inclusion Projects in Russia, Austria and Switzerland},
  journal = {Interactive Technology and Smart Education},
  year = {2010},
  volume = {7},
  number = {2},
  pages = {72--84},
  doi = {10.1108/17415651011071019},
  note = {Publication status: Published}
}

@inproceedings{BeckerBBR2010Evaluating,
  author = {Jörg Becker and Philipp Bergener and Dominic Breuker and Michael Räckers},
  title = {Evaluating the Expressiveness of Domain Specific Modeling Languages using the Bunge-Wand-Weber Ontology},
  booktitle = {Proceedings of the 43$^{rd}$ Hawaii International Conference on System Sciences (HICSS-43)},
  pages = {1--10},
  year = {2010},
  address = {Honolulu, HI},
  doi = {10.1109/HICSS.2010.190},
  note = {Publication status: Published}
}

@inproceedings{GorbachevaNP2010Governmental,
  author = {Elena Gorbacheva and Björn Niehaves and Ralf Plattfaut},
  title = {Governmental Projects for the Aging Society: An Explorative Study in Russia},
  booktitle = {Proceedings of the Fachtagung Verwaltungsinformatik und Fachtagung Rechtsinformatik (FTVI & FTRI) 2010},
  pages = {89--91},
  year = {2010},
  address = {Koblenz, Germany},
  note = {Publication status: Published}
}

@inproceedings{NiehavesO2010Demographic,
  author = {B Niehaves and K Ortbach},
  title = {Demographic Awareness and E-Government --- A Quantitative Analysis of Germany and Japan},
  booktitle = {Proceedings of the 16$^{th}$ Americas Conference on Informaction Systems},
  year = {2010},
  address = {Lima, Peru},
  note = {Publication status: Published}
}

@inproceedings{NiehavesP2010FromBureaucratic,
  author = {Björn Niehaves and Ralf Plattfaut},
  title = {From Bureaucratic and Quasi‐Market Environments: On the Co‐Evolution of Public Sector Business Process Management},
  booktitle = {Electronic Government --- 9$^{th}$ IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 --- September 2, 2010. Proceedings},
  pages = {387--399},
  series = {Lecture Notes in Computer Science},
  volume = {6228},
  editor = {Maria A. Wimmer and Jean-Loup Chappelet and Marijn Janssen and Hans J. Scholl},
  year = {2010},
  address = {Lausanne, Switzerland},
  isbn = {978-3-642-14798-2},
  doi = {10.1007/978-3-642-14799-9_33},
  note = {Publication status: Published}
}

@inproceedings{NiehavesP2010TheAgeDivide,
  author = {Björn Niehaves and Ralf Plattfaut},
  title = {The Age-Divide in Private Internet Usage: A Quantitative Study of Technology Acceptance},
  booktitle = {Proceedings of the 16$^{th}$ Americas Conference on Information Systems (AMCIS)},
  year = {2010},
  address = {Lima, Peru},
  url = {http://aisel.aisnet.org/amcis2010/407/},
  note = {Publication status: Published}
}

@inproceedings{NiehavesP2010WhatIsTheIssue,
  author = {Björn Niehaves and Ralf Plattfaut},
  title = {What is the Issue with Internet Acceptance among Elderly Citizens? Theory Development and Policy Recommendations for Inclusive E‐Government},
  booktitle = {Electronic Government --- 9$^{th}$ IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 --- September 2, 2010. Proceedings},
  pages = {275--288},
  series = {Lecture Notes in Computer Science},
  volume = {6228},
  editor = {Maria A. Wimmer and Jean-Loup Chappelet and Marijn Janssen and Hans J. Scholl},
  year = {2010},
  address = {Lausanne, Switzerland},
  isbn = {978-3-642-14798-2},
  doi = {10.1007/978-3-642-14799-9_24},
  note = {Publication status: Published}
}

@inproceedings{NiehavesP2010Collaborative,
  author = {Björn Niehaves and Ralf Plattfaut},
  title = {Collaborative Business Process Management: Exploring Themes, Achievements, and Perspectives},
  booktitle = {Proceedings of the 18$^{th}$ European Conference on Information Systems},
  year = {2010},
  address = {Pretoria, South Africa},
  url = {http://aisel.aisnet.org/ecis2010/30/},
  note = {Publication status: Published}
}

@inproceedings{NiehavesP2010TGovernment,
  author = {Björn Niehaves and Ralf Plattfaut},
  title = {T-Government for the Citizens: Digital Divide and Internet Technology Acceptance among the Elderly},
  booktitle = {Proceedings of the tGov Workshop '10 (tGov10)},
  year = {2010},
  address = {Brunel University, West London, UK},
  note = {Publication status: Published}
}

@inproceedings{NiehavesPB2010Transformation,
  author = {Björn Niehaves and Ralf Plattfaut and Jörg Becker},
  title = {Transformation Networks --- The Case of Business Process Management in Local Governments},
  booktitle = {Proceedings of the tGov Workshop '10 (tGov10)},
  year = {2010},
  address = {Brunel University, West London, UK},
  note = {Publication status: Published}
}

@inproceedings{NiehavesPG2010Information,
  author = {Björn Niehaves and Ralf Plattfaut and Elena Gorbacheva},
  title = {Information Society and Aging --- A Study on E-Inclusion Projects in Russian Municipalities},
  booktitle = {Proceedings of the IADIS International Conference on e-Society},
  editor = {Kommers Piet and Isaías Piet; and  Pedro},
  year = {2010},
  address = {Porto, Portugal},
  isbn = {978-972-8939-07-6},
  note = {Publication status: Published}
}

@inproceedings{SorrentinoN2010Intermediaries,
  author = {M Sorrentino and B Niehaves},
  title = {Intermediaries in E-Inclusion: A Literature Review},
  booktitle = {},
  year = {2010},
  note = {Publication status: Published}
}

@incollection{BeckerFPR2010SemanticBusiness,
  author = {J Becker and T Falk and D Pfeiffer and M Räckers},
  title = {Semantic Business Process Analysis},
  booktitle = {International Handbook on Business Process Management 1 --- Introduction, Methods, and Information Systems},
  pages = {187--211},
  series = {International Handbooks on Information Systems},
  editor = {vom Brocke Jan and Rosemann Michael},
  year = {2010},
  publisher = {Springer},
  address = {Berlin Heidelberg},
  isbn = {978-3-642-00416-2},
  doi = {10.1007/978-3-642-00416-2_9},
  note = {Publication status: Published}
}

@techreport{BeckerBEHHKR2010ITRisiken,
  author = {Jörg Becker and Philipp Bergener and Matthias Eggert and Marcel Heddier and Sara Hofmann and Ralf Knackstedt and Michael Räckers},
  title = {IT-Risiken --- Ursachen, Methoden, Forschungsperspektiven},
  institution = {Institut für Wirtschaftsinformatik, WWU Münster},
  series = {Arbeitsberichte des Instituts für Wirtschaftsinformatik},
  number = {128},
  volume = {128},
  editor = {J Becker and H-L Grob and S Klein and H Kuchen and U Müller-Funk and G Vossen},
  year = {2010},
  address = {Münster},
  note = {Publication status: Published}
}

@misc{NiehavesPV2010AgingAndThe,
  author = {Björn Niehaves and Ralf Plattfaut and Peter Henning Vages},
  title = {Aging and the Information Society: A Comparative Study of Austria and Switzerland},
  year = {2010},
  note = {Publication status: Published}
}

@article{BeckerBR2009ProcessBased,
  author = {J Becker and P Bergener and M Räckers},
  title = {Process-Based Governance in Public Administrations Using Activity-Based Costing},
  journal = {Lecture Notes in Computer Science (LNCS)},
  year = {2009},
  volume = {Electronic Government},
  number = {5693},
  pages = {176--187},
  note = {Publication status: Published}
}

@article{KobayashiN2009Comparative,
  author = {M Kobayashi and B Niehaves},
  title = {Comparative Study of Local Government Administrative Reforms in Japan and Germany --- Critical Factors for Innovation and Performance [In Japanese]},
  journal = {Nikkei Glocal. Nikkei Regional Economic Report},
  year = {2009},
  volume = {117},
  number = {FEB},
  pages = {42--47},
  note = {Publication status: Published}
}

@article{NiehavesK2009SharedService,
  author = {B Niehaves and A Krause},
  title = {Shared Service Center vs. Shared Service Network: A Multiple Case Study Analysis of Factors Impacting on Shared Service Configurations},
  journal = {Lecture Notes in Computer Science (LNCS)},
  year = {2009},
  volume = {Electronic Government},
  number = {5693},
  pages = {115--126},
  note = {Publication status: Published}
}

@article{NiehavesM2009Democratizing,
  author = {B Niehaves and R Malsch},
  title = {Democratizing Process Innovation? On Citizen Involvement in Public Sector BPM},
  journal = {Lecture Notes in Computer Science (LNCS)},
  year = {2009},
  volume = {Electronic Government},
  number = {5693},
  pages = {245--256},
  note = {Publication status: Published}
}

@article{RaeckersBNB2009EInklusion,
  author = {M Räckers and P Bergener and B Niehaves and J Becker},
  title = {E-Inklusion als Schlüssel zur Informationsgesellschaft},
  journal = {eGovernment Review},
  year = {2009},
  volume = {2},
  number = {3},
  pages = {12--13},
  note = {Publication status: Published}
}

@inproceedings{BeckerBR2009BusinessProcess,
  author = {J Becker and P Bergener and M Räckers},
  title = {Business Process Assessment and Evaluation in Public Administrations using Activity-Based Costing},
  booktitle = {Proceedings of the 15$^{th}$ Americas Conference on Information Systems (AMCIS 2009)},
  pages = {Paper 16},
  year = {2009},
  address = {San Francisco, CA},
  note = {Publication status: Published}
}

@inproceedings{BeckerBLN2009Explaining,
  author = {J Becker and P Bergener and L Lis and B Niehaves},
  title = {Explaining the Behavioral Intention Towards BI Implementation in Public Administrations: A Principal-agent Theory Approach},
  booktitle = {Electronic Government, 8$^{th}$ International Conference, EGOV 2009, Linz, Austria, August 31 --- September 3, 2009. Proceedings},
  pages = {399--411},
  series = {Lecture Notes in Computer Science},
  volume = {5693},
  editor = {Maria Wimmer and Scholl Hans Jochen and Marijn Janssen and Roland Traunmüller},
  year = {2009},
  publisher = {Springer Verlag},
  address = {Linz, Austria},
  isbn = {978-3-642-03515-9},
  issn = {0302-9743},
  doi = {10.1007/978-3-642-03516-6_34},
  note = {Publication status: Published}
}

@inproceedings{BeckerBPR2009Constructing,
  author = {Jörg Becker and Dominic Breuker and Daniel Pfeiffer and Michael Räckers},
  title = {Constructing Comparable Business Process Models with Domain Specific Languages --- An Empirical Evaluation},
  booktitle = {Proceedings of the 17$^{th}$ European Conference on Information Systems (ECIS 2009)},
  pages = {1--13},
  year = {2009},
  address = {Verona, Italy},
  note = {Publication status: Published}
}

@inproceedings{BeckerHR2009Comparative,
  author = {Jörg Becker and Sara Hofmann and Michael Räckers},
  title = {Comparative Analysis of Electronic Signatures of EU Member States},
  booktitle = {Ongoing Research, General Development Issues and Projects of EGOV 09, 8$^{th}$ International Conference},
  pages = {205--212},
  year = {2009},
  address = {Linz, Austria},
  isbn = {978-3-85499-625-5},
  note = {Publication status: Published}
}

@inproceedings{BeckerNBBRW2009TheDigital,
  author = {Jörg Becker and Björn Niehaves and Phillip Bergener and Katrin Bergener and Michael Räckers and Burkhard Weiß},
  title = {The Digital Divide in E-Government --- A Quantitative Analysis [Invited Paper]},
  booktitle = {Proceedings of the eGovernment Symposium at the Hawaii International Conference on System Sciences},
  year = {2009},
  address = {Waikoloa, USA},
  note = {Publication status: Published}
}

@inproceedings{BeckerNK2009SharedServices,
  author = {J Becker and B Niehaves and A Krause},
  title = {Shared Services Strategies and Their Determinants: A Multiple Case Study Analysis in the Public Sector},
  booktitle = {},
  year = {2009},
  note = {Publication status: Published}
}

@inproceedings{BeckerNO2009DoesTheAnswer,
  author = {J Becker and B Niehaves and K Ortbach},
  title = {Does the Answer Lie in Collaboration? --- A Case Study on E-Government and Societal Aging},
  booktitle = {Proceedings of the 17$^{th}$ European Conference on Information Systems (ECIS 2009)},
  year = {2009},
  address = {Verona, Italy},
  note = {Publication status: Published}
}

@inproceedings{BergenerPR2009HowToInform,
  author = {P Bergener and D Pfeiffer and M Räckers},
  title = {How to inform the point of single contact? --- A business process based approach},
  booktitle = {Business Services: Konzepte, Technologien, Anwendungen. 9. Internationale Tagung Wirtschaftsinformatik 25.-27. Februar 2009, Wien},
  pages = {635--644},
  series = {books@ocg.at},
  volume = {247},
  editor = {HR Hansen and D Karagiannis and H-G Fill},
  year = {2009},
  publisher = {Österreichische Computer Gesellschaft},
  address = {Wien, Österreich},
  note = {Publication status: Published}
}

@inproceedings{BreukerPB2009ReducingThe,
  author = {Dominic Breuker and Daniel Pfeiffer and Jörg Becker},
  title = {Reducing the Variations in Intra- and Interorganizational Business Process Modeling --- An Empirical Evaluation},
  booktitle = {Proceedings of the 10. Internationale Tagung Wirtschaftsinformatik (WI 2009)},
  year = {2009},
  address = {Wien},
  note = {Publication status: Published}
}

@inproceedings{Niehaves2009OpenInnovation,
  author = {B Niehaves},
  title = {Open Innovation and Public Sector Business Process Management --- A Multi-Method Study},
  booktitle = {},
  year = {2009},
  note = {Publication status: Published}
}

@inproceedings{Niehaves2009OpenProcess,
  author = {B Niehaves},
  title = {Open Process Innovation: A Multi-Method Study on the Involvement of Customers and Consultant in Public Sector BPM},
  booktitle = {},
  year = {2009},
  note = {Publication status: Published}
}

@inproceedings{NiehavesASS2009EGovernment,
  author = {B Niehaves and KN Andersen and HJ Scholl and M Sorrentino},
  title = {E-Government Research and Societal Aging},
  booktitle = {},
  editor = {Jochen Scholl H. and Janssen Marjn and Traunmüller Roland and A. Wimmer Maria},
  year = {2009},
  note = {Publication status: Published}
}

@inproceedings{NiehavesK2009TowardsATheory,
  author = {B Niehaves and M Kobayashi},
  title = {Towards a Theory of Reform Governance: Do Politico-Administrative System Variables Influence Reform Policy Networks in German and Japanese Local Governments?},
  booktitle = {},
  year = {2009},
  note = {Publication status: Published}
}

@inproceedings{NiehavesO2009DerDemografische,
  author = {B Niehaves and K Ortbach},
  title = {Der demografische Wandel und seine Konsequenzen für das E-Govemment --- Eine Fallstudie},
  booktitle = {Proceedings of the Wirtschaftsinformatik 2009},
  pages = {575--584},
  editor = {Robert Hansen Hans and Karagiannis Dimitris and Fill Hans-Georg},
  year = {2009},
  address = {Wien},
  note = {Publication status: Published}
}

@inproceedings{NiehavesOB2009AgeAwareEGovernment,
  author = {B Niehaves and K Ortbach and J Becker},
  title = {Age-Aware E-Government --- A Research Agenda},
  booktitle = {Proceedings of the 13$^{th}$ IRSPM Conference},
  year = {2009},
  address = {Copenhagen, Denmark},
  note = {Publication status: Published}
}

@inproceedings{NiehavesOB2009TheDemographic,
  author = {B Niehaves and K Ortbach and J Becker},
  title = {The Demographic Challenge: Aging and Depopulation and their Consequences for eGovernment.},
  booktitle = {Proceedings of the 42$^{th}$ Hawaii International Conference in Computer and System Sciences (HICSS-42)},
  year = {2009},
  address = {Waikoloa, Big Island, Hawaii},
  note = {Publication status: Published}
}

@book{Niehaves2009Verwaltungsreform,
  author = {B Niehaves},
  title = {Verwaltungsreform in Deutschland und Japan --- Eine empirisch-vergleichende Analyse Kooperativer Kommunaler Reformpolitik},
  year = {2009},
  publisher = {},
  issn = {978-3-531-16809-8},
  note = {Publication status: Published}
}

@book{Niehaves2009Verwaltungsreform,
  author = {B Niehaves},
  title = {Verwaltungsreform in Deutschland und Japan --- Kooperative Kommunale Reformpolitik im Vergleich. Dissertation der Philosophischen Fakultät, Westfälische Wilhelms-Universität Münster},
  year = {2009},
  publisher = {},
  note = {Publication status: Published}
}

@incollection{BaackeBBFGSRR2009EnablingIntegration,
  author = {L Baacke and J Becker and P Bergener and R Fitterer and U Greiner and F Stroh and M Räckers and P Rohner},
  title = {Enabling Integration and Optimization of Government Processes With Cross-Functional ICT},
  booktitle = {Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective.},
  pages = {117--139},
  editor = {Weerakkody Vishanth and Janssen Marijn and K. Dwivedi Yogesh},
  year = {2009},
  publisher = {IGI Publishing},
  address = {Hershey, PA},
  issn = {978-1-60566-390-6},
  note = {Publication status: Published}
}

@incollection{BeckerAR2009Prozessmodellierung,
  author = {J Becker and L Algermissen and M Räckers},
  title = {Prozessmodellierung als Schlüssel zur Umsetzung der EU-DLR --- Modellierung und Management von Verwaltungsprozessen auf Basis der EU-DLR mit der PICTURE-Methode},
  booktitle = {Die Umsetzung der EU-Dienstleistungsrichtlinie in der deutschen Verwaltung. Teil II: Verfahren, Prozesse, IT-Umsetzung},
  pages = {162--183},
  editor = {Schliesky Utz},
  year = {2009},
  publisher = {},
  issn = {978-3-936773-46-0},
  note = {Publication status: Published}
}

@techreport{AlgermissenKR2009Prozessorientierte,
  author = {L Algermissen and D Kirschbaum and M Räckers},
  title = {Prozessorientierte Modernisierung der Justizverwaltung mit der PICTURE-Methode},
  institution = {},
  number = {Band 1},
  volume = {Band 1},
  year = {2009},
  note = {Publication status: Published}
}

@article{BeckerNBR2008DigitalDivide,
  author = {J Becker and B Niehaves and P Bergener and M Räckers},
  title = {Digital Divide in eGovernment: The eInclusion Gap Model},
  journal = {Lecture Notes in Computer Science (LNCS)},
  year = {2008},
  volume = {Electronic Government},
  number = {5184},
  pages = {231--242},
  note = {Publication status: Published}
}

@article{BeckerNBR2008InclusiveElectronic,
  author = {J Becker and B Niehaves and P Bergener and M Räckers},
  title = {Inclusive Electronic Public Service Delivery --- A Quantitative Analysis},
  journal = {Electronic Markets},
  year = {2008},
  volume = {18},
  number = {4},
  pages = {315--323},
  doi = {10.1080/10196780802420687},
  note = {Publication status: Published}
}

@article{BeckerR2008Reorganisation,
  author = {J Becker and M Räckers},
  title = {Reorganisation öffentlicher Verwaltungen durch Bausteinorientierte Prozessmodellierung},
  journal = {eGovernment Review},
  year = {2008},
  volume = {1},
  number = {2},
  pages = {12--13},
  note = {Publication status: Published}
}

@inproceedings{BeckerBKPR2008BusinessProcess,
  author = {J Becker and P Bergener and S Kleist and D Pfeiffer and M Räckers},
  title = {Business Process Model-based Evaluation of ICT Investments in Public Administrations},
  booktitle = {Proceedings of the 14$^{th}$ Americas Conference on Information Systems (AMCIS 2008)},
  pages = {Paper 353},
  year = {2008},
  address = {Toronto, ON, Canada},
  note = {Publication status: Published}
}

@inproceedings{BeckerBKPR2008Evaluation,
  author = {J Becker and P Bergener and S Kleist and D Pfeiffer and M Räckers},
  title = {Evaluation of ICT Investments in Public Administrations based on Business Process Models},
  booktitle = {Electronic Government --- 7$^{th}$ International Conference, EGOV 2008, Turin, Italy, August 31 --- September 5, 2008. Proceedings},
  pages = {124--135},
  series = {Lecture Notes in Computer Science},
  volume = {5184},
  editor = {M Wimmer and H Scholl and E Ferro},
  year = {2008},
  publisher = {Springer},
  address = {Berlin Heiderberg},
  isbn = {978-3-540-85203-2},
  issn = {0302-9743},
  doi = {10.1007/978-3-540-85204-9_11},
  note = {Publication status: Published}
}

@inproceedings{BeckerBNR2008SocialInclusiveness,
  author = {J Becker and P Bergener and B Niehaves and M Räckers},
  title = {Social Inclusiveness of Electronic Public Service Delivery in Germany --- A Quantitative Analysis},
  booktitle = {Proceedings of the 14$^{th}$ Americas Conference on Information Systems (AMCIS 2008)},
  pages = {Paper 19},
  year = {2008},
  address = {Toronto, ON},
  note = {Publication status: Published}
}

@inproceedings{BeckerNBFRW2008TheDigital,
  author = {Jörg Becker and Björn Niehaves and Phillip Bergener and Katrin Fielenbach and Michael Räckers and Burkhard Weiß},
  title = {The Digital Divide in E-Government --- A Quantitative Analysis},
  booktitle = {Proceedings of the IADIS International Conference e-Society 2008},
  pages = {337--344},
  editor = {P Kommers and P Isaias},
  year = {2008},
  publisher = {IADIS Press},
  address = {Lissabon},
  note = {Publication status: Published}
}

@inproceedings{BeckerP2008SolvingThe,
  author = {J Becker and D Pfeiffer},
  title = {Solving the conflicts of distributed process modelling --- towards an integrated approach},
  booktitle = {Proceedings of the 16$^{th}$ European Conference on Information Systems},
  year = {2008},
  address = {Galway, Ireland},
  url = {http://aisel.aisnet.org/ecis2008/90},
  note = {Publication status: Published}
}

@inproceedings{KarowPR2008EmpiricalBased,
  author = {M Karow and D Pfeiffer and M Räckers},
  title = {Empirical-Based Construction of Reference Models in Public Administrations},
  booktitle = {Multikonferenz Wirtschaftsinformatik, MKWI 2008, München, 26.2.2008 --- 28.2.2008, Proceedings.},
  pages = {1613--1624},
  editor = {Bichler Martin and Hess Thomas and Krcmar Helmut and Lechner Ulrike and Matthes Florian and Picot Arnold and Speitkamp Benjamin and Wolf Petra},
  year = {2008},
  publisher = {GITO-Verlag},
  address = {Berlin},
  isbn = {978-3-940019-34-9},
  url = {http://ibis.in.tum.de/mkwi08/22_Referenzmodellierung/05_Karow.pdf},
  note = {Publication status: Published}
}

@inproceedings{KubicekN2008Comparative,
  author = {H Kubicek and B Niehaves},
  title = {Comparative eGovernment},
  booktitle = {},
  editor = {Ferro Enrico and Jochen Scholl H. and A. Wimmer Maria},
  year = {2008},
  issn = {978-3-85499-431-2},
  note = {Publication status: Published}
}

@inproceedings{Niehaves2008PublicSector,
  author = {B Niehaves},
  title = {Public Sector Innovation Processes [Invited Paper]},
  booktitle = {},
  year = {2008},
  note = {Publication status: Published}
}

@inproceedings{NiehavesB2008TheAgeDivide,
  author = {B Niehaves and J Becker},
  title = {The Age-Divide in E-Government --- Data, Interpretations, Theory Fragments},
  booktitle = {},
  pages = {279--287},
  editor = {M. et al. Oya},
  year = {2008},
  note = {Publication status: Published}
}

@inproceedings{NiehavesBRB2008YouGotEGovernment,
  author = {B Niehaves and P Bergener and M Räckers and J Becker},
  title = {‘You got E-Government?’ --- A Quantitative Analysis of In- and Exclusiveness of Electronic Public Service Delivery},
  booktitle = {Proceedings of the 16$^{th}$ European Conference on Information Systems (ECIS 2008)},
  pages = {Paper 32},
  year = {2008},
  address = {Galway, Ireland},
  note = {Publication status: Published}
}

@book{BeckerBFFHKNRW2008EInclusion,
  author = {Jörg Becker and Philipp Bergener and Katrin Fielenbach and Philippe Fuchs and Sebastian Herwig and Milan Karow and Björn Niehaves and Michael Räckers and Burkhard Weiß},
  title = {E-Inclusion: Digitale Integration durch E-Government. Studie im Auftrag des Bundesministeriums des Inneren},
  year = {2008},
  publisher = {Selbstverlag --- Eigenverlag},
  address = {Münster},
  url = {http://udoo.uni-muenster.de/downloads/publications/2011.pdf},
  note = {Publication status: Published}
}

@incollection{AlgermissenDFN2008Priorisierung,
  author = {L Algermissen and P Delfmann and T Falk and B Niehaves},
  title = {Priorisierung von Geschäftsprozessen für die prozessorientierte Reorganisation in öffentlichen Verwaltungen},
  booktitle = {},
  pages = {596--620},
  editor = {Kugeler Becker and  Rosemann},
  year = {2008},
  publisher = {},
  note = {Publication status: Published}
}

@incollection{BaackeBBFIRR2008Management,
  author = {L Baacke and J Becker and P Bergener and R Fitterer and M Instinsky and M Räckers and P Rohner},
  title = {Management von Prozesswissen --- Ergebnisse aus dem Forschungsprojekt PICTURE},
  booktitle = {Komplexitätsgrenzen der Rechtsinformatik --- Tagungsband des 11. Internationalen Rechtsinformatik-Symposions IRIS 2008},
  pages = {223--232},
  editor = {Schweighofer Erich and Geist Anton and Heindl Gisela and Szücs Christian},
  year = {2008},
  publisher = {Richard Boorberg Verlag},
  address = {Stuttgart},
  issn = {978-3-415-04130-1},
  note = {Publication status: Published}
}

@incollection{BeckerBLPR2008MigratingProcess,
  author = {J Becker and P Bergener and L Lis and D Pfeiffer and M Räckers},
  title = {Migrating process models between PICTURE and BPMN/EPC},
  booktitle = {Wybrane Problemy Elektronicznej Gospodarki},
  pages = {9--20},
  editor = {M Niedźwiedziński and K Lange-Sadzińska},
  year = {2008},
  publisher = {unbekannt --- n.a. --- unknown},
  address = {Łódź},
  isbn = {978-83-925617-1-2},
  url = {http://udoo.uni-muenster.de/downloads/publications/2075.pdf},
  note = {Publication status: Published}
}

@incollection{BeckerBNR2008EInclusion,
  author = {J Becker and P Bergener and B Niehaves and M Räckers},
  title = {E-Inclusion im E-Government},
  booktitle = {Komplexitätsgrenzen der Rechtsinformatik --- Tagungsband des 11. Internationalen Rechtsinformatik-Symposions IRIS 2008},
  pages = {70--78},
  editor = {Schweighofer Erich and Geist Anton and Heindl Gisela and Szücs Christian},
  year = {2008},
  publisher = {Richard Boorberg Verlag},
  address = {Stuttgart},
  issn = {978-3-415-04130-1},
  note = {Publication status: Published}
}

@incollection{BeckerBNR2008Demografieorientiertes,
  author = {J Becker and P Bergener and B Niehaves and M Räckers},
  title = {Demografieorientiertes E-Government in Dienstleistungsnetzwerken},
  booktitle = {Komplexitätsgrenzen der Rechtsinformatik --- Tagungsband des 11. Internationalen Rechtsinformatik-Symposions IRIS 2008},
  pages = {65--69},
  editor = {E Schweighofer and A Geist and G Heindl and C Szücs},
  year = {2008},
  publisher = {Richard Boorberg Verlag},
  address = {Stuttgart},
  isbn = {978-3-415-04130-1},
  note = {Publication status: Published}
}

@incollection{BeckerDFAPR2008Gestaltung,
  author = {J Becker and P Delfmann and P Fuchs and L Algermissen and D Pfeiffer and M Räckers},
  title = {Gestaltung von E-Learning-Prozessen mit Referenzmodellen},
  booktitle = {E-Learning-Management},
  pages = {21--38},
  editor = {Lothar Grob Heinz and vom Brocke Jan and Buddendick Christian},
  year = {2008},
  publisher = {Vahlen Verlag},
  address = {München},
  issn = {978 3 8006 3552 8},
  note = {Publication status: Published}
}

@incollection{BeckerNP2008TowardsAHolistic,
  author = {J Becker and B Niehaves and D Pfeiffer},
  title = {Towards a Holistic Approach to Validating Conceptual Models},
  booktitle = {Information Systems Engineering: From Data Analysis to Process Networks},
  pages = {229--251},
  editor = {P. Johannesson and E. Söderström},
  year = {2008},
  publisher = {IGI Global},
  issn = {978-1-59904-567-2},
  doi = {10.4018/978-1-59904-567-2.ch010},
  note = {Publication status: Published}
}

@incollection{NiehavesR2008EInklusion,
  author = {B Niehaves and M Räckers},
  title = {E-Inklusion --- Chancen für E-Government-Entscheider},
  booktitle = {},
  pages = {57--62},
  editor = {Habbel Franz-Reinhard and Huber Andreas},
  year = {2008},
  publisher = {},
  issn = {978-3-940317-36-0},
  note = {Publication status: Published}
}

@techreport{Niehaves2008Netzwerken,
  author = {B Niehaves},
  title = {Netzwerken oder Einkaufen? Kooperatives kommunales Innovationsmanagement. Stadt und Gemeinde, 12 (2008) 6, S. 203},
  institution = {},
  number = {Australian Journal of Information Systems},
  number = {Australian Journal of Information Systems},
  year = {2008},
  note = {Publication status: Published}
}

@article{BeckerAPR2007Bausteinbasierte,
  author = {J Becker and L Algermissen and D Pfeiffer and M Räckers},
  title = {Bausteinbasierte Modellierung von Prozesslandschaften mit der PICTURE-Methode am Beispiel der Universitätsverwaltung Münster},
  journal = {Wirtschaftsinformatik (WI)},
  year = {2007},
  volume = {49},
  number = {4},
  pages = {267--279},
  doi = {10.1007/s11576-007-0063-0},
  note = {Publication status: Published}
}

@article{Niehaves2007Innovation,
  author = {B Niehaves},
  title = {Innovation Processes in the Public Sector --- New Vistas for an Interdisciplinary Perspective on eGovernment Research?},
  journal = {Lecture Notes in Computer Science (LNCS)},
  year = {2007},
  number = {4656},
  pages = {23--34},
  note = {Publication status: Published}
}

@inproceedings{BeckerAPR2007LocalParticipative,
  author = {J Becker and L Algermissen and D Pfeiffer and M Räckers},
  title = {Local, Participative Process Modelling --- The PICTURE-Approach},
  booktitle = {Proceedings of the 1$^{st}$ International Workshop on Management of Business Processes in Government},
  pages = {33--48},
  year = {2007},
  address = {Brisbane, Australien},
  note = {Publication status: Published}
}

@inproceedings{BeckerBPR2007Management,
  author = {J Becker and P Bergener and D Pfeiffer and M Räckers},
  title = {Management of Process Knowledge in Public Administrations},
  booktitle = {Proceedings of the TED Conference on e-Government},
  pages = {12--23},
  year = {2007},
  address = {Poznan, Poland},
  note = {Publication status: Published}
}

@inproceedings{BeckerCPR2007DecisionMaking,
  author = {J Becker and M Czerwonka and D Pfeiffer and M Räckers},
  title = {Decision Making in Public Administrations based on Analysable Process Models},
  booktitle = {Eastern European e|Gov Days 2007: Best Practice and Innovation: Proceedings of the Eastern European e|Gov days 2007 in Prague and the Austrian eGovernment-Konferenz in Krems},
  pages = {299--302},
  series = {OCG Schriftenreihe --- books@ocg.at},
  volume = {222},
  editor = {R Traunmüller and J Makolm and G Orthofer},
  year = {2007},
  publisher = {OCG},
  address = {Prag, CZ},
  isbn = {9783854032229},
  note = {Publication status: Published}
}

@inproceedings{BeckerNMWM2007OpenSource,
  author = {Jörg Becker and Björn Niehaves and Felix Müller-Wienbergen and Martin Matzner},
  title = {Open Source Public Sector Business Intelligence Systems},
  booktitle = {Information Systems Development: Challenges in Practice, Theory, and Education},
  pages = {379--391},
  editor = {Wita Wojtkowski and Gregory Wojtkowski and Michael Lang and Kieran Conboy and Chris Barry},
  year = {2007},
  publisher = {Springer},
  address = {New York City, NY, USA},
  issn = {978-0387304038},
  doi = {10.1007/978-0-387-68772-8_29},
  note = {Publication status: Published}
}

@inproceedings{BeckerPR2007PICTUREA,
  author = {J Becker and D Pfeiffer and M Räckers},
  title = {PICTURE --- A new Approach for Domain-Specific Process Modelling},
  booktitle = {Proceedings of the 19$^{th}$ International Conference on Advanced Information Systems Engineering (CAiSE 2007) Forum},
  pages = {45--48},
  editor = {J. Eder and S.L. Tomassen and A.L. Opdahl and G. Sindre},
  year = {2007},
  address = {Trondheim, Norway},
  note = {Publication status: Published}
}

@inproceedings{BeckerPRA2007Management,
  author = {J Becker and D Pfeiffer and M Räckers and L Algermissen},
  title = {Management von Prozesswissen in der öffentlichen Verwaltung --- Anwendung des PICTURE-Ansatzes am Beispiel der Universitätsverwaltung Münster},
  booktitle = {4. Konferenz Professionelles Wissensmanagement --- Erfahrungen und Visionen: Band 1. Deutsche Beiträge},
  pages = {153--161},
  editor = {N Gronau},
  year = {2007},
  publisher = {GITO},
  address = {Berlin},
  isbn = {978-3936771985},
  note = {Publication status: Published}
}

@inproceedings{BeckerPRF2007BusinessProcess,
  author = {J Becker and D Pfeiffer and M Räckers and P Fuchs},
  title = {Business Process Management in Public Administrations --- The PICTURE Approach},
  booktitle = {Proceedings of the 11$^{th}$ Pacific-Asia Conference on Information Systems (PACIS)},
  pages = {1--14},
  year = {2007},
  address = {Auckland, New Zealand},
  url = {http://aisel.aisnet.org/pacis2007/142},
  note = {Publication status: Published}
}

@inproceedings{Niehaves2007PublicSector,
  author = {B Niehaves},
  title = {Public Sector Innovation and Diffusion Processes --- Preliminary Results of a Qualitative Study in Japan},
  booktitle = {},
  year = {2007},
  note = {Publication status: Published}
}

@inproceedings{Niehaves2007PublicSector,
  author = {B Niehaves},
  title = {Public Sector Innovation and Diffusion Processes --- Decentralisation and Innovation},
  booktitle = {},
  year = {2007},
  note = {Publication status: Published}
}

@inproceedings{Niehaves2007PublicSector,
  author = {B Niehaves},
  title = {Public Sector Innovation Studies and eGovernment Research},
  booktitle = {},
  year = {2007},
  note = {Publication status: Published}
}

@inproceedings{NiehavesMWB2007OpenSource,
  author = {B Niehaves and F Müller-Wienbergen and J Becker},
  title = {Open Source Business Intelligence in Public Administrations},
  booktitle = {},
  year = {2007},
  note = {Publication status: Published}
}

@book{Niehaves2007Management,
  author = {B Niehaves},
  title = {Management organisationskultureller Veränderungen: Von der traditionellen Bürokratie zur modernen Verwaltung},
  year = {2007},
  publisher = {},
  issn = {3-8364-0003-0},
  note = {Publication status: Published}
}

@incollection{BeckerARP2007AufbauEines,
  author = {J Becker and L Algermissen and M Räckers and D Pfeiffer},
  title = {Aufbau eines verwaltungsübergreifenden Prozessregisters für öffentliche Verwaltungen mit der PICTURE-Methode},
  booktitle = {10 Jahre IRIS: Bilanz und Ausblick: Tagungsband des 10. Internationalen Rechtsinformatik-Symposions IRIS 2007},
  pages = {189--196},
  editor = {Schweighofer Erich and Geist Anton and Heindl Gisela},
  year = {2007},
  publisher = {Boorberg},
  address = {Stuttgart},
  note = {Publication status: Published}
}

@incollection{BeckerLPR2007AProcessModeling,
  author = {J Becker and L Lis and D Pfeiffer and M Räckers},
  title = {A Process Modeling Language for the Public Sector --- the PICTURE Approach},
  booktitle = {Wybrane Problemy Elektronicznej Gospodarki},
  pages = {271--281},
  editor = {Niedzwiedzinski Marian},
  year = {2007},
  publisher = {unbekannt --- n.a. --- unknown},
  address = {Lodz},
  isbn = {978-83-925617-0-5},
  url = {http://udoo.uni-muenster.de/downloads/publications/1967.pdf},
  note = {Publication status: Published}
}

@techreport{MatznerR2007DasBuergerbuero,
  author = {Martin Matzner and Michael Räckers},
  title = {Das Bürgerbüro als Integrationspunkt --- Stand und Perspektiven der Verzahnung von Frontoffice und Backoffice in Bürgerbüros von NRW-Kommunen},
  institution = {},
  editor = {Becker Jörg},
  year = {2007},
  url = {http://udoo.uni-muenster.de/downloads/publications/1988.pdf},
  note = {Publication status: Published}
}

@article{BeckerAN2006AProcedural,
  author = {J Becker and L Algermissen and B Niehaves},
  title = {A Procedural Model for Process Oriented e-Government Projects},
  journal = {Business Process Management Journal},
  year = {2006},
  volume = {12},
  number = {1},
  pages = {61--75},
  note = {Publication status: Published}
}

@inproceedings{BeckerAFP2006Reorganization,
  author = {J Becker and L Algermissen and T Falk and D Pfeiffer},
  title = {Reorganization Potential in Public Administrations --- Identification and Measurement with the PICTURE-Approach},
  booktitle = {Proceedings of the 5$^{th}$ International EGOV Conference},
  pages = {111--119},
  year = {2006},
  address = {Krakau, Poland},
  note = {Publication status: Published}
}

@inproceedings{BeckerAFPF2006ModelBased,
  author = {J Becker and L Algermissen and T Falk and D Pfeiffer and P Fuchs},
  title = {Model Based Identification and Measurement of Reorganization Potential in Public Administrations --- the PICTURE-Approach},
  booktitle = {Proceedings of the 10$^{th}$ Pacific Asia Conference on Information Systems (PACIS 2006)},
  pages = {860--875},
  year = {2006},
  address = {Kuala Lumpur, Malaysia},
  url = {http://www.pacis-net.org/file/2006/1148.pdf},
  note = {Publication status: Published}
}

@inproceedings{NiehavesS2006Participative,
  author = {B Niehaves and J Stirna},
  title = {Participative Enterprise modelling von BSC Implementation in Pubic Administrations},
  booktitle = {},
  year = {2006},
  note = {Publication status: Published}
}

@incollection{AlgermissenN2006PICTUREAn,
  author = {L Algermissen and B Niehaves},
  title = {PICTURE --- An Instrument to Provide Successful ICT Investment Strategies for European Public Administrations},
  booktitle = {},
  pages = {87--94},
  editor = {Schweighofer et al. E.},
  year = {2006},
  publisher = {},
  note = {Publication status: Published}
}

@incollection{BeckerADN2006Configurable,
  author = {J Becker and L Algermissen and P Delfmann and B Niehaves},
  title = {Configurable Reference Process Models for Public Administrations},
  booktitle = {},
  pages = {220--223},
  editor = {A.-V. Anttiroiki and M. Mälkiä},
  year = {2006},
  publisher = {},
  note = {Publication status: Published}
}

@incollection{BeckerAN2006ProcessOriented,
  author = {J Becker and L Algermissen and B Niehaves},
  title = {Process-Oriented Reorganization Projects in Electronic Government},
  booktitle = {},
  pages = {926--932},
  editor = {Khosrow-Pour Mehdi},
  year = {2006},
  publisher = {},
  note = {Publication status: Published}
}

@incollection{BeckerNADF2006SelectingProcesses,
  author = {J Becker and B Niehaves and L Algermissen and P Delfmann and T Falk},
  title = {Selecting Processes for Co-designing eGovernment Services},
  booktitle = {},
  editor = {A.G. et al. Nielsson},
  year = {2006},
  publisher = {},
  note = {Publication status: Published}
}

@incollection{NiehavesA2006BASISBalanced,
  author = {B Niehaves and L Algermissen},
  title = {BASIS --- Balanced Scorecard and Strategic Management Information Systems for Public Administrations},
  booktitle = {},
  pages = {95--101},
  editor = {Schweighofer et al. E.},
  year = {2006},
  publisher = {},
  note = {Publication status: Published}
}

@article{AlgermissenDN2005Barrierefreiheit,
  author = {L Algermissen and G Dermann and B Niehaves},
  title = {Barrierefreiheit für Webseiten von Bund, Ländern und Gemeinden},
  journal = {Wirtschaftsinformatik (WI)},
  year = {2005},
  volume = {47},
  number = {5},
  pages = {378--382},
  note = {Publication status: Published}
}

@article{BeckerADFN2005Identifikation,
  author = {J Becker and L Algermissen and P Delfmann and T Falk and B Niehaves},
  title = {Identifikation von Best Practices durch Geschäftsprozessmodellierung in öffentlichen Verwaltungen},
  journal = {HMD},
  year = {2005},
  volume = {241},
  number = {HMD},
  pages = {86--96},
  note = {Publication status: Published}
}

@inproceedings{AlgermissenDN2005Experiences,
  author = {L Algermissen and P Delfmann and B Niehaves},
  title = {Experiences in Process-oriented Reorganisation through Reference Modelling in Public Administrations --- The Case Study Regio@KomM},
  booktitle = {},
  year = {2005},
  note = {Publication status: Published}
}

@inproceedings{AlgermissenDN2005TheProKMuniPlatform,
  author = {L Algermissen and P Delfmann and B Niehaves},
  title = {The ProKMuni-Platform --- Process Oriented Knowledge Management for Municipalities},
  booktitle = {Managing Modern Organizations Through Information Technology},
  pages = {28--31},
  editor = {Mehdi Khosrow-Pour},
  year = {2005},
  address = {San Diego},
  isbn = {978-1-61692-129-3},
  doi = {10.4018/978-1-59140-822-2.ch008},
  note = {Publication status: Published}
}

@inproceedings{AlgermissenN2005RegioKomM,
  author = {L Algermissen and B Niehaves},
  title = {Regio@KomM: Projekterfahrungen bei der prozessorientierten Reorganisation in öffentlichen Kommunalverwaltungen},
  booktitle = {},
  pages = {215--221},
  year = {2005},
  note = {Publication status: Published}
}

@inproceedings{BeckerAND2005BusinessProcess,
  author = {J Becker and L Algermissen and B Niehaves and P Delfmann},
  title = {Business Process Reference Models for Reorganizing Public Administrations --- A Case Study},
  booktitle = {Electronic Government --- Workshop and Poster Proceedings of the Fourth International EGOV Conference 2005, August 22-26, 2005, Copenhagen, Denmark},
  pages = {134--142},
  series = {Schriftenreihe Informatik},
  volume = {13},
  editor = {K. Andersen and A. Grönlund and R. Traunmüller and M. Wimmer},
  year = {2005},
  publisher = {Universitätsverlag Rudolf Trauner},
  address = {Linz, Austria},
  isbn = {3-85487-830-3},
  note = {Publication status: Published}
}

@inproceedings{BeckerNA2005Epistemological,
  author = {J Becker and B Niehaves and L Algermissen},
  title = {Epistemological Perspectives on Multi-Methodological Electronic Government Research},
  booktitle = {},
  pages = {258--261},
  year = {2005},
  note = {Publication status: Published}
}

@inproceedings{BeckerNA2005OSIRISOpen,
  author = {J Becker and B Niehaves and L Algermissen},
  title = {O.S.I.R.I.S. --- Open Source Software für Virtuelle Rathäuser},
  booktitle = {},
  pages = {163--169},
  year = {2005},
  note = {Publication status: Published}
}

@inproceedings{BeckerNFAD2005OpenSource,
  author = {J Becker and B Niehaves and T Falk and L Algermissen and P Delfmann},
  title = {Open Source Software for Virtual Town-Halls},
  booktitle = {Proceedings of the 3$^{rd}$ Eastern Europe eGov Days 2005},
  editor = {Gabor Andras and Wimmer Maria},
  year = {2005},
  address = {Budapest, Hungary},
  note = {Publication status: Published}
}

@inproceedings{NiehavesA2005Epistemological,
  author = {B Niehaves and L Algermissen},
  title = {Epistemological Perspectives on eGovernment Research},
  booktitle = {},
  pages = {180--188},
  year = {2005},
  note = {Publication status: Published}
}

@book{BeckerADFN2005Virtuelles,
  author = {J Becker and L Algermissen and P Delfmann and T Falk and B Niehaves},
  title = {Virtuelles Rathaus Münsterland 2005},
  year = {2005},
  publisher = {},
  note = {Publication status: Published}
}

@book{Niehaves2005Management,
  author = {B Niehaves},
  title = {Management organisationskultureller Veränderungen --- Von der traditionellen Bürokratie zur modernen öffentlichen Verwaltung},
  year = {2005},
  publisher = {},
  note = {Publication status: Published}
}

@incollection{BeckerADN2005Referenzmodellierung,
  author = {J Becker and L Algermissen and P Delfmann and B Niehaves},
  title = {Referenzmodellierung in öffentlichen Verwaltungen am Beispiel des prozessorientierten Reorganisationsprojekts Regio@KomM},
  booktitle = {},
  pages = {729--745},
  editor = {K. Ferstl O. and J. Sinz E. and Eckert S. and Isselhorst T.},
  year = {2005},
  publisher = {},
  note = {Publication status: Published}
}

@article{BeckerAN2004KommunaleInternetPraesentationen,
  author = {J Becker and L Algermissen and B Niehaves},
  title = {Kommunale Internet-Präsentationen in Westfalen --- eine Studie der Universität Münster},
  journal = {Städte- und Gemeinderat},
  year = {2004},
  volume = {58},
  number = {5},
  pages = {18--20},
  note = {Publication status: Published}
}

@article{BeckerAN2004Vorgehensmodell,
  author = {J Becker and L Algermissen and B Niehaves},
  title = {Vorgehensmodell zur Selektion von eGovernment-Prozessen},
  journal = {eGov Präsenz},
  year = {2004},
  volume = {4},
  number = {1},
  pages = {4--8},
  note = {Publication status: Published}
}

@inproceedings{AlgermissenHN2004MitSicherheit,
  author = {L Algermissen and S Hof and B Niehaves},
  title = {Mit Sicherheit eGovernment --- Modellierung von eGovernment-Prozessen und Sicherheitsaspekten am Beispiel des eProcurement},
  booktitle = {},
  year = {2004},
  note = {Publication status: Published}
}

@inproceedings{BeckerADFN2004Reorganizing,
  author = {J Becker and L Algermissen and P Delfmann and T Falk and B Niehaves},
  title = {Reorganizing Public Administrations --- How to manage Process Oriented eGovernment Projects},
  booktitle = {Proceedings of the 8$^{th}$ Pacific Asia Conference on Information Systems},
  year = {2004},
  address = {Shanghai, Peoples Republic of China},
  url = {http://udoo.uni-muenster.de/downloads/publications/1659.pdf},
  note = {Publication status: Published}
}

@inproceedings{BeckerADN2004AWebBasedPlatform,
  author = {J Becker and L Algermissen and P Delfmann and B Niehaves},
  title = {A Web Based Platform for the Design of Administrational Reference Process Models},
  booktitle = {Web Information Systems --- WISE 2004 5$^{th}$ International Conference on Web Information Systems Engineering, Brisbane, Australia, November 22-24, 2004. Proceedings},
  pages = {159--169},
  series = {Lecture Notes in Computer Science},
  volume = {3306},
  editor = {Xiaofang Zhou and Stanley Su and Mike P. Papazoglou and Maria E. Orlowska and Keith G. Jeffery},
  year = {2004},
  publisher = {Springer Verlag},
  address = {Berlin, Heidelberg},
  isbn = {978-3-540-23894-2},
  issn = {0302-9743},
  doi = {10.1007/978-3-540-30480-7_18},
  note = {Publication status: Published}
}

@inproceedings{BeckerADN2004Prozessorientierte,
  author = {J Becker and L Algermissen and P Delfmann and B Niehaves},
  title = {Prozessorientierte Reorganisation in öffentlichen Verwaltungen},
  booktitle = {Referenzmodellierung. Grundlagen, Techniken und domänenbezogene Anwendung},
  pages = {151--175},
  editor = {J. Becker and P Delfmann},
  year = {2004},
  publisher = {Physica-Verlag},
  address = {Heidelberg},
  note = {Publication status: Published}
}

@inproceedings{BeckerAN2004Organizational,
  author = {J Becker and L Algermissen and B Niehaves},
  title = {Organizational engineering in public administrations: a method for process-oriented egovernment projects},
  booktitle = {},
  pages = {1385--1389},
  editor = {Haddad Hisham and Omicini Andrea and L. Wainwright Roger and M. Liebrock Lorie},
  year = {2004},
  issn = {ISBN 1-58113-812-1},
  note = {Publication status: Published}
}

@inproceedings{BeckerNADF2004EGovernment,
  author = {J Becker and B Niehaves and L Algermissen and P Delfmann and T Falk},
  title = {e-Government Success Factors},
  booktitle = {Electronic Government Third International Conference, EGOV 2004, Zaragoza, Spain, August 30-September 3, 2004. Proceedings},
  pages = {503--506},
  series = {Lecture Notes in Computer Science},
  volume = {3183},
  editor = {Robert Traunmüller},
  year = {2004},
  publisher = {Springer Verlag},
  address = {Berlin, Heidelberg},
  isbn = {978-3-540-22916-2},
  issn = {0302-9743},
  doi = {10.1007/978-3-540-30078-6_87},
  note = {Publication status: Published}
}

@inproceedings{BeckerNADF2004EGovernment,
  author = {J Becker and B Niehaves and L Algermissen and P Delfmann and T Falk},
  title = {e-Government Success Factors},
  booktitle = {Proceedings of the 3$^{rd}$ International Conference on Electronic Go¬vernment (EGOV 2004)},
  pages = {503--506},
  number = {3183. Electronic Government},
  year = {2004},
  address = {Zaragoza},
  issn = {0302-9743},
  doi = {10.1007/b99787},
  note = {Publication status: Published}
}

@book{BeckerADFN2004Virtuelles,
  author = {J Becker and L Algermissen and P Delfmann and T Falk and B Niehaves},
  title = {Virtuelles Rathaus Münsterland 2004 --- Status-quo und Entwicklungsperspektiven},
  year = {2004},
  publisher = {},
  address = {Münster},
  url = {http://udoo.uni-muenster.de/downloads/publications/1539.pdf},
  note = {Publication status: Published}
}

@incollection{BeckerADN2004Prozessorientierte,
  author = {J Becker and L Algermissen and P Delfmann and B Niehaves},
  title = {Prozessorientierte Reorganisation in öffentlichen Verwaltungen --- Erfahrungen bei der Anwendung eines Referenzvorgehensmodells},
  booktitle = {Referenzmodellierung --- Grundlagen, Techniken und domänenbezogene Anwendung},
  pages = {151--175},
  editor = {J. Becker and P. Delfmann},
  year = {2004},
  publisher = {Physica-Verlag},
  address = {Heidelberg},
  isbn = {3-7908-0245-X},
  note = {Publication status: Published}
}

@techreport{AlgermissenBDDDFHMMNNPRRSW2004Fachkonzeptionelle,
  author = {L Algermissen and N Büchel and P Delfmann and S Dümmer and S Drawe and T Falk and M Hinzen and S Meesters and T Müller and B Niehaves and G Niemeyer and M Pepping and S Robert and C Rosenkranz and M Stichnote and T Wienefoet},
  title = {Fachkonzeptionelle Spezifikation von Virtuellen Rathäusern --- Ein Konzept zur Unterstützung der Implementierung},
  institution = {Institut für Wirtschaftsinformatik, WWU Münster},
  series = {Arbeitsberichte des Instituts für Wirtschaftsinformatik},
  number = {110},
  volume = {110},
  editor = {J Becker and H-L Grob and S Klein and H Kuchen and U Müller-Funk and G Vossen},
  year = {2004},
  address = {Münster},
  url = {https://www.wi.uni-muenster.de/sites/default/files/publications/arbeitsberichte/ab110.pdf},
  note = {Publication status: Published}
}

@techreport{AlgermissenBDDDFHMMNNPRRSW2004Anforderungen,
  author = {L Algermissen and N Büchel and P Delfmann and S Dümmer and S Drawe and T Falk and M Hinzen and S Meesters and T Müller and B Niehaves and G Niemeyer and M Pepping and S Robert and C Rosenkranz and M Stichnote and T Wienefoet},
  title = {Anforderungen an Virtuelle Rathäuser --- Ein Leitfaden für die herstellerunabhängige Softwareauswahl},
  institution = {Institut für Wirtschaftsinformatik, WWU Münster},
  series = {Arbeitsberichte des Instituts für Wirtschaftsinformatik},
  number = {109},
  volume = {109},
  editor = {J Becker and H-L Grob and S Klein and H Kuchen and U Müller-Funk and G Vossen},
  year = {2004},
  address = {Münster},
  url = {https://www.wi.uni-muenster.de/sites/default/files/publications/arbeitsberichte/ab109.pdf},
  note = {Publication status: Published}
}

@article{BeckerAN2003ProcessesIn,
  author = {J Becker and L Algermissen and B Niehaves},
  title = {Processes in e-Government Focus: A Procedure Model for Process Oriented Reorganisation in Public Administrations on the Local Level},
  journal = {Lecture Notes in Computer Science (LNCS)},
  year = {2003},
  number = {2739. Electronic Government},
  pages = {147--150},
  note = {Publication status: Published}
}

@inproceedings{BeckerADN2003Konstruktion,
  author = {J Becker and L Algermissen and P Delfmann and B Niehaves},
  title = {Konstruktion konfigurierbarer Referenzmodelle für die öffentliche Verwaltung},
  booktitle = {},
  pages = {238--242},
  editor = {K. Dittrich and W. König and A. Oberweis and K. Rannenberg and W. Wahlster},
  year = {2003},
  note = {Publication status: Published}
}

@inproceedings{BeckerAN2003DieEreignisgesteuerte,
  author = {J Becker and L Algermissen and B Niehaves},
  title = {Die Ereignisgesteuerte Verwaltungsprozesskette},
  booktitle = {},
  pages = {199--206},
  editor = {D. Schweighöfer and T. Menzel and G. Kreuzbauer and D. Liebwald},
  year = {2003},
  note = {Publication status: Published}
}

@inproceedings{BeckerAN2003EinVorgehensmodell,
  author = {J Becker and L Algermissen and B Niehaves},
  title = {Ein Vorgehensmodell zur prozessorientierten Organisationsgestaltung der öffentlichen Verwaltung am Beispiel der Stadt Emsdetten},
  booktitle = {},
  pages = {83--94},
  editor = {J. Becker and H. L. Grob and St. Klein and H. Kuchen and U. Müller-Funk and G. Vossen},
  year = {2003},
  note = {Publication status: Published}
}

@inproceedings{BeckerAN2003Implementing,
  author = {J Becker and L Algermissen and B Niehaves},
  title = {Implementing eGovernment Strategies --- A procedural model for process oriented eGovernment projects},
  booktitle = {},
  pages = {1--10},
  editor = {Soliman Khalid},
  year = {2003},
  note = {Publication status: Published}
}

@inproceedings{BeckerAN2003Prozessmodellierung,
  author = {J Becker and L Algermissen and B Niehaves},
  title = {Prozessmodellierung als Grundlage des E-Government},
  booktitle = {},
  pages = {859--879},
  editor = {W. Uhr and W. Esswein and E. Schoop},
  year = {2003},
  note = {Publication status: Published}
}

@inproceedings{BeckerAN2003Prozessmodellierung,
  author = {J Becker and L Algermissen and B Niehaves},
  title = {Prozessmodellierung in eGovernment-Projekten mit der EPK},
  booktitle = {},
  pages = {31--44},
  editor = {M. Nüttgens and F. J. Rump},
  year = {2003},
  note = {Publication status: Published}
}

@techreport{AlgermissenN2003EGovernment,
  author = {L Algermissen and B Niehaves},
  title = {E-Government --- State of the art and development perspectives},
  institution = {Institut für Wirtschaftsinformatik, WWU Münster},
  series = {Arbeitsberichte des Instituts für Wirtschaftsinformatik},
  number = {94},
  volume = {94},
  editor = {J Becker and H-L Grob and S Klein and H Kuchen and U Müller-Funk and G Vossen},
  year = {2003},
  address = {Münster},
  note = {Publication status: Published}
}